Our remote monitoring system notifies us when a problem occurs in your organisation, as well as providing data to enable us to proactively prevent problems. We also provide regular IT Healthchecks for our clients which identify both the strengths and weaknesses of your current IT system and recommends strategies to help you stay ahead of your competition.

Our fully manned online and telephone helpdesk facility allow employees to feel confident that any problems they are faced with are easily dealt with by IT professionals. If the problems that are not able to be fixed over the phone or by remote control sessions then a qualified engineer will be sent to site.

IT systems are a significant investment for many businesses and it is important that staff make the best use of technology. If staff are trained to use IT properly they can be more productive and the business will run more smoothly. When problems arise they need to be dealt with quickly and efficiently to prevent them having a serious impact on day-to-day business operations.

We offer a fully manned online and telephone helpdesk facility with self help databases that allow solutions to common problems to be available to the end users. These databases are also available as company specific so that your bespoke in-house software can also be included but only accessible by the employees of your company. Our highly trained and friendly help desk professionals ensure that your problems are dealt with in a smooth and efficient manner.

Looking forward, our support staff will advise effectively on problem management by reviewing all incidents and identifying areas of improvement to ensure reliability.

We offer pro-active IT support at a fixed price designed specifically around your company's individual needs. We do not charge for call outs, and we believe it is our responsibility to fix problems first time. The following are some of the IT Support services we offer our clients:

Helpdesk Support (contract)

Unlimited telephone and remote support on a per user, per month basis. All IT related issues including telephony, software issues, audio visual, printing queries and all kinds of technical problems.

Helpdesk Support (ad-hoc)

Telephone and remote support assistance on a per issue basis. Any IT related issues including telephony, software issues, audio visual, printing queries and all kinds of technical problems.

System Administration

Basic day to day administration of your systems to ensure smooth running and operating to its maximum efficiency.

Businesses are becoming increasingly reliant on technology to remain competitive and gain a sustainable competitive advantage. The global economy, birth of the internet and the increased complexity of information technology has made it vital that companies implement successful IT strategies that match the vision, mission, goals and objectives of the business.

We understand these IT Strategy issues and will assist companies in determining their current strategic situation with regard to IT and help them develop new IT strategies allowing technology to provide real sustainable strategic advantages to the company.

A successful IT Strategy aligns the IT and business strategies to effectively allocate resources and realise improved value on IT investments.

Our services aim to help our clients focus on defining, optimizing and aligning their business strategy with IT initiatives. We believe every client's needs are different, requiring their own unique solutions.

Our clients receive consultancy services as part of their fixed contract rate however we also provide consultancy on a specific project by project basis to fill skills gaps within your organisations IT department.

We have the experience and knowledge to deliver technology solutions that give our clients a decisive competitive advantage.

Our approach ensures that your needs are assessed and reviewed in order to ascertain your optimum requirements are being met by your current and long term technology investment.

Our role is to monitor technology landscape and analyze its effectiveness to prepare customers for changing market conditions. We assist our clients in understanding the technology that will enable them to seize and maintain a marketplace advantage.

Managed IT services consist of various service level offerings that provide affordable proactive IT management and support

The Benefits:

• Reliability
• Security
• Consistency
• Productivity Gains
• Cost management and control
• Performance
• Managed expansion and growth

Choose from a range of service plans that range from routine system maintenance and management to complete IT outsourcing.

• Provide maintenance and support including remote monitoring of network, servers, PCs & users.
• Recommendations for infrastructure improvements and policies.
• Fully outsourced managed service.

We believe in being up-front when it comes to charging for IT Support that's why our clients pay one inclusive rate for the service they receive.

Managed Services

Proactive management identifies problems or risks before they escalate, which means less downtime. We manage your assets, networks, field services and security. You have guaranteed levels of performance and availability, more controllable costs, and a reduction in the total cost of ownership for IT and communications.

We understand that in an emergency situation your problem must be resolved in the quickest and most efficient manner.
In the event that you have an emergency situation we will provide you with immediate response and will continue to keep you updated on the status until resolution.

If we are unable to resolve your problem remotely, we will ensure that engineers attend your site and continue to work through until resolution.

Our partnerships ensure that we are equipped to resolve any situation we are faced with.

E8 hosting facilities offer businesses the ability to outsource their whole IT infrastructure, let us take care of running and backing up your servers with an internet connection all that is needed for access to your applications and data.

Our hosted servers, use windows 2008 server utilising Hyper-V technology to run any operating system you may care to implement. Hosted applications including your bespoke in house applications or any old applications that you new system cannot support but that you might need access to in the future (ie, old accounts, databases packages)

Microsoft Exchange, SQL server hosting. We offer fully hosted and supported exchange environments on dedicated secure servers, with multiple different access routes for your clients.

Individual Exchange Mailbox hosting, allow us to host you user mailboxes and allow users to connect to their email, calendar, contacts using Outlook clients, Web Browsers and mobile phones / PDAs.

Website hosting, website hosting including SQL server facilities.

Back-up hosting, offsite your daily backups onto our secure serves as part of your business continuity / disaster recovery plan.

Protecting your data is protecting your business! Business continuity is so much more than disaster recovery.

Could you recover if you lost your accounts data? Or all your server data? Or your whole server infrastructure!

What if the server failed or became unavailable? What if your building was destroyed, or if you could not get access to it for a period of time? Would you be able to run you business tomorrow in the event of a disaster?

Modern businesses must plan for all of these eventualities.

There is not one solution to these problems, each company has different needs. E8 can help provide a solution that protects your business and gives you the ability to continue your business activities in the event of a disaster.

The process of preparing for business continuity involves much more than hardware and software. Key requirements must be obtained from all areas of the business so that a successful plan can be implemented. The solution can involve many different aspects of your data security from redundant hard disks to reduce the risk of data loss, on-site and off-site data backup, remote server solutions and the ability to continue your business via remote access should your building become inaccessible.

With our partners, we are able to provide all the solutions you may need.

Almost all companies - whether commercial or governmental - rely on some form of technology to manage the various parts of their operations.

A disruption to the availability of any of these resources, if even for a few hours, can have serious consequences for their ability to function. How a company responds to threats during and after a crisis will determine whether they emerge on the other side intact.

What's a Disaster Recovery Plan?

A disaster recovery plan (DRP) - often referred to as a business continuity plan (BCP) - is a comprehensive set of measures and procedures put into place within an organization to ensure that essential services are maintained or backed up by alternatives during various stages of a disaster.

We have experiencing of developing DRP's for a range of organisations large and small.

Used effectivly, email can be one of the most powerful and flexible mediums for directly marketing your business to existing and potential customers. Within this medium an IT service that conveys the professional and dynamic image of your business is critical to ensuring your message is delivered.

E8 provide a fully managed email marketing service that takes the pain out your campaign, you send us the email content and an address list and we will take care of the rest.

We can;

• design and build a template for your email based on your company branding.
• extract your mailing lists from your current CRM / email programs.
• test you email in 30 different email clients, mobile devices and international ISPs.
• test your email against the all the major spam filters.
• email to your list using a professional email service company in HTML, mobile, plain and rich txt formats.
• provide detailed stastical reports on the sucess of the campaign.
• design and build signup forms, thank you pages for your website and automatic welcome emails.

Traditionally, Software Asset Management meant little more than software compliance - ensuring that your organisation has enough licenses for the amount of software being used. Software vendors have been using FAST and the BSA to push a message of compliance for many years.

We recognise that achieving and maintaining Software Compliance is difficult, and we aim to show you the right tools and processes to make it simple.

Once these tools and processes are in place, the information available can benefit your organisation in many ways, such as greater control of all IT related costs, more efficient use of people's time at all levels, far greater control of your assets over their life cycle, enhanced security and superior decision making on both practical and strategic levels to name but a few.

We offer a variety of audit & license management tools, and, as members of ITIL, our advice on business processes is based around recognised Best Practice guidelines published by ITIL (Information Technology Infrastructure Library)

E8 is dedicated to developing "search engine friendly" websites that not only look good but behind the scenes are fully compliant with the new internet developments that will make them a proficient direct marketing tool for the company.

SEO -Search Engine Optimisation

SEO or search engine optimisation is the process of improving the volume and quality of traffic to a web site from internet search engines. Typically, the earlier a site appears in a search engines results list, the more visitors it will receive.

SEO considers how search engines work and what people search for, optimising a website with these considerations in mind primarily involves editing its content and HTML coding to both increase its relevance to specific keywords and to remove barriers to the indexing activities of search engines.

E8 carry out search engine optimisation on behalf of clients, and tailor their websites to fully utilise the facilities that search engines offer marketing campaigns.

Working remotely or mobility has increased in recent years, with many companies adopting flexible working practices to enable staff to work from home or developing the facilities to quickly access data from remote locations.

Whether its our Application Hosting service or a full virtual server hosted in your own private cloud staff can securely access and share important business information whether they’re in the office, travelling or at home.

With our Private Cloud service you can easily integrate the applications you are hosting with your existing network and Active Directory.

Our Remote Worker Solutions form a set of comprehensive communications packages for remote employees.

Whether they are working from home, a customer site, or travelling, companies will be able to stay in touch with their employees.

With our Remote Worker solutions, workers can have access to office facilities; including accessing office applications and data securely from remote locations using a wide range of devices.